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Removing Rapport folders for Windows XP

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After uninstalling Rapport, some folders will remain, storing your Rapport settings (for future installation) and Rapport logs (for technical support analysis, if needed). These files and folders are completely inactive and may contain information useful for future installation or diagnosis of problems with Rapport.

Should you choose to delete these folders, or if you have trouble uninstalling Rapport and would like to manually remove all folders, please follow the instructions provided below.

Removing Rapport folders for Windows XP

1) Go to Start menu and Choose Run (or Press the Windows key and the 'R' key together)

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2) Type "C:\Program files" (or "c:\program files (x86)" for 64-bit machines) and click Ok.

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3) Find a folder named “Trusteer”, right click it with the mouse, and choose “Delete”. Make sure the folder was removed.

4) Open the Run command as described in step 1

5) Type "%userprofile%\Local settings\application data" and click Ok.

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6) Find a folder named “Trusteer”, right click it with the mouse, and choose “Delete”. Make sure the folder was removed.

* If the path results in an error, please use the following path instead: %appdata%

7) Open the run command again and this time type "%allusersprofile%\application data" and click Ok.

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8) Find a folder named “Trusteer”, right click it with the mouse, and choose “Delete”. Make sure the folder was removed.

9) Open the run command and this time type: c:\windows\system32\drivers

10) Locate the file RapportKELL.sys and delete it.

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11) To ensure all Trusteer files were removed, open C drive and search for “Trusteer” in the search bar on the top right-hand side of the window.

If any files related to Trusteer are found, delete them. 


Removing Rapport folders for Windows Vista / 7 / 8 / 10

1) Go to the Start menu and choose Run (or press the Windows key and the 'R' key simultaneously).

2) Type C:\Program files (or c:\program files (x86) for 64-bit machines) and click OK.

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3) Find a folder named Trusteer, right click it with the mouse, and choose Delete. Make sure the folder was removed.

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4) Open the Run command as described in step 1.

5) Type %userprofile%\appdata\local and click OK.

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6) Find a folder named Trusteer, right click it with the mouse, and choose Delete. Make sure the folder was removed.

* If the path results in an error, please use the following path instead: appdata

7) Open the Run command again and this time type "%programdata%" and click OK.

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Note: If you cannot locate the folder, it might be hidden because of default settings. 
To change the folder’s settings: 
  1. Go to the Start menu, 
  2. Click on Control Panel
  3. Click on Folder Options
  4. Click on the View tab, 
  5. Under “Hidden files and folders”, choose “Show hidden files, folders, and drives” and click OK

8) Find a folder named “Trusteer”, right click it with the mouse, and choose “Delete”. Make sure the folder was removed.

9) Open the Run command and this time type: c:\windows\system32\drivers and Click OK.

10) Locate the following files and remove them (right click it with the mouse, and choose “Delete”):

  • RapportKELL.sys (would be named RapportKE64.sys in 64-bit operating systems)
  • RapportHades.sys (would be named RapportHades64.sys in 64-bit operating systems)

11) To ensure all Trusteer files were removed, open C drive and search for “Trusteer” in the search bar on the top right-hand side of the window. 

If any files related to Trusteer are found, delete them.